Optus
Optus will face ‘significant consequences’ for triple zero failure linked to deaths, minister says | Optus
The federal government has promised Optus will “suffer significant consequences” after multiple deaths were recorded during the telco’s triple zero outage, with major financial penalties likely. The communications regulator said it wasn’t informed of the outage by Optus until hours after it had been resolved – and that the company had provided “inaccurate” information. The […]
Australia news live: Acma not told of Optus triple-zero network issues for more than 10 hours, chair says | Australia news
Acma not told of Optus triple-zero network issues for more than 10 hours Nerida O’Loughlin, the Australian Communications Media Authority (Acma) chair, said the body usually gets multiple emails per day from telcos when something goes wrong with their networks. But in the case of the Optus outage, Acma wasn’t “notified at all until the […]
Optus admits process not followed after it missed at least five warnings of triple zero outage | Optus
Optus failed to immediately respond to at least five calls from customers unable to contact triple zero in the hours before it realised its systems had failed, as the embattled telco confirmed “established processes were not followed”. The company’s chief executive, Stephen Rue said on Sunday the company had identified at least five calls, routed […]
Three people died when Optus network upgrade affected triple zero calls, CEO confirms | Optus
Three people died after an Optus network upgrade prevented triple zero calls in three states and territories on Thursday, the telco’s chief executive officer has confirmed. Two of the deceased were in South Australia and one was in Western Australia, Stephen Rue said, but added that welfare checks after the upgrade were “ongoing”. “The upgrade […]